1. Purpose and Scope of Data Collection

To provide secure, accurate, and efficient logistics services, we collect the following types of data:

Contact Information: Full name, phone number, email address, and office/residential address.

Business Information: Company name, tax identification number, registered business address, and representative details.

Identification Documents: ID card/Passport copies (when mandatory for customs declaration or compliance with international trade regulations).

System Data: Access logs, IP addresses, and tracking history on our supply chain management portals (WMS/TMS).

2. Use of Collected Information

We use the collected data strictly for the following legitimate purposes:

Service Operation: Executing warehousing, handling, booking with carriers, customs clearance, and freight delivery.

Order Management: Tracking shipment milestones, sending status updates, and handling transit exceptions.

Legal Compliance: Meeting mandatory declaration, reporting, and inspection requirements from customs, tax, and government authorities.

Customer Support: Addressing inquiries, consulting on logistics solutions, and resolving claims or feedback.

Security & Authentication: Managing user accounts and securing data access on our digital tracking portals.

Service Improvement: Evaluating performance, analyzing market trends to optimize supply chain workflows, and sending promotional offers or surveys (only with the customer's consent).

3. Data Retention Period

Personal and business data will be retained for the duration of the service relationship or until a valid deletion request is submitted by the customer.

Accounting, customs, and transport-related documents will be securely archived for the statutory duration required by applicable taxation, accounting, and customs laws, even after the service relationship has ended.

4. Data Security and Sharing Measures

We implement strict security standards to protect your data:

System Security: Utilizing data encryption, firewalls, and role-based internal access controls (only authorized personnel handling your shipments can access the data).

No Commercialization: We do not sell, rent, or trade your personal or business data to any third parties for marketing purposes.

Trusted Partners: Data is only shared with third-party vendors directly involved in fulfilling your supply chain requirements (e.g., airlines, shipping lines, port authorities, courier partners, or customs offices). These partners are contractually bound to maintain data confidentiality.

5. Your Rights Regarding Personal Data

Under applicable data protection regulations, you possess full rights to:
Request access to, update, or correct inaccurate personal information.
Request the deletion or restriction of your data processing (except where retention is legally mandated).
Withdraw consent for data processing or opt out of receiving direct marketing communications from us.

6. Contact us

For any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection team at:
Company Name:  GH LOGICSTICS
Address: 112C4 An Binh Residence, An Binh Ward, Bien Hoa City, Dong Nai Province
Hotline: 0935854388
Email: lucas@gh-logistics.vn